TRACKING
How does TradeDoubler track clicks, leads and sales?Does your tracking allow me to reward my users?
A sale/lead has not tracked, I cannot see any commission?
I have many traffic errors, how can I fix this?
Why have my stats not updated for a while?
Why have my stats not updated for a while?
On some occasions you may notice that your stats have not updated. We assure that whilst your stats have not updated, sales, leads and clicks will always track. You will not lose commission during this period. Reporting delays may occur on these occasions:
- Invoicing - end of each month.
During this period you can expect delays running in to several hours. The reason for the delay is due to the database locking and allowing TradeDoubler to create an "instance" of our clients invoice. During this time transactions from our tracking servers can not be committed to the database. - Payment - middle of each month.
During this period you can expect delays running in to several hours. The reason for the delay is the processing power required by the database to create publisher payments, again, during his period we can not commit transactions to the database. - Unscheduled delays
During the periods when TradeDoubler have unplanned delays (perhaps due to server reboots), this will be announced on the publisher site where the delays are expected to be more than 1-2 hours. - Normal service
During periods of normal service sales and lead transactions can take up to 40 minutes as long as the advertiser reports transactions back to TradeDoubler in real time. To check if a specific advertiser batches transactions, visit the advertiser's program page in TradeDoubler and look under "technical information".
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