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HELP CENTRE >> FAQ >> Tracking > A sale/lead has not tracked, I cannot see any commission?

A sale/lead has not tracked, I cannot see any commission?

If you have made a sale or know someone that has made a sale via your TradeDoubler affiliate link and this has not appeared in your TradeDoubler account then please answer the following:
  1. Does the advertiser batch their sales? Please refer to the program information page of that advertiser. Most gambling clients batch their sales, and it can take up to 2 weeks before this transaction will appear in your reports.
  2. Were "cookies" blocked in the browser used to make the purchase? If cookies are blocked then the sale/lead cannot be tracked. Typically 3rd party applications such as Norton's Internet Security, Zone Alarm, PAL Evidence Eliminator, BT Yahoo Browser or other firewall/privacy protection software cause this. Please contact your software vendor or consult the manual to setup the correct permissions for the TradeDoubler cookie.
  3. Has the sale been removed? Check your event breakdown report for all removed transactions.
  4. Many advertisers do not pay on recurring events, so if a user has made a second purchase you will only receive commission on their first sale. Please check the advertiser's 'Apply page' for recurring events.
  5. Sales and leads can take up to 1 hour to appear in your account. Please wait at least 2 hours before contacting support.
If you have checked all of the above and you know for a fact a purchase was made via your link, and it has not tracked please fill in this spreadsheet: Transaction Query Form and send an email to support.uk@tradedoubler with a full explanation. We will then look into this and get back to you shortly. The process of investigating untracked sales may take a while and we thank you in advance for your patience.

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Many advertisers do not pay on recurring events, so if a user has made a second purchase you will only receive commission on their first sale. Please check the advertiser's 'Apply page' for recurring events.