TradeDoubler Market like you mean it
TradeDoubler Market Like you mean it - Help Centre
HELP CENTRE >> FAQ >> Payment

All Payment Related Queries

PAYMENT
ACCOUNT BALANCE

How do I get paid?

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TradeDoubler ONLY pay by BACS - Bank Automated Clearing System. We never pay publishers by Cheque, Pay Pal or any other form.

How do I enter my bank details?

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Please login to your TradeDoubler account and enter your bank details under SETTINGS >> Payment Information.

I have a UK Bank Account, what fields need completing?

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Please enter your bank details under SETTINGS >> Payment Information. We require:
  • Bank Name. Please enter your full banks name i.e Barclays bank.
  • UK Account Number. This must be 8 digits. If you bank with Lloyds and your account has 7 digits please insert a zero at the start of the field.
  • Bank Sort Code. This must be 6 digits. Please do not use extra tags i.e. (/ | . - , &)

I do not live in the UK and I do not have a UK Bank Account, what fields need completing?

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TradeDoubler UK can only work with websites that generate significant UK traffic. Please provide evidence of this via your server logs. We need this proof to activate your account; otherwise we will not be able to activate you for International Payment. Please send us this information via the support contact form and request 'international payment'. We will then activate your account. Once your account has been activated you need to enter the following details:
  • Bank Name. Please enter your full banks name i.e. Citibank.
  • Account Number. Please confirm your account number with your bank.
  • SWIFT Code. This is always between 8 digits and 11 digits long. E.g. ESSEGB2L

I do not live in the UK but I want to route the payment via a UK Bank, what fields need completing?

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TradeDoubler UK can only work with websites that generate significant UK traffic. Please provide evidence of this via your server logs. We need this proof to activate your account. Send us this information via the support contact form and explain you will use a routing bank. We will then activate your account. Once your account has been activated you need to enter the following details:
  • Bank Name. Please enter your UK banks name i.e Citibank, Then enter the full details of your routing bank in brackets () including the banks name, account number and swift code.
  • Account Number. Please enter your UK banks Account Number
  • Bank Sort Code. Please enter your UK banks sort code. This must be 6 digits. Please do not use extra tags i.e. (/ | . - , &)
  • SWIFT Code. Please enter your UK banks Swift code. This is always between 8 digits and 11 digits long. E.g. ESSEGB2L

I do not live in the UK, can I still get paid?

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TradeDoubler UK can only work with websites that generate significant UK traffic. As a security measure we request that you please provide evidence of this via your server logs. We need this proof to activate your account for International Payment. Please send us this information via the support contact form and request ‘international payment’.

If you are planning on using PPC advertising with Google AdWords, Overture or similar please send us an e-mail outlining your plans with regards to this and we can enable your account Keyword Reporting. We might also need to verify the quality of the traffic you have generated in your TradeDoubler account before we can enable you for international payment.

When do I get paid?

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TradeDoubler will be able to pay you commission once you have accrued £30.00 of cleared funds. To check if you have cleared £30.00 please login and navigate to REPORTS >> Account Balance Breakdown Report and check how much commission is under the 'Transactions to be paid in next payment' section.

The Account Balance Breakdown Report will also show you the next publisher payment date. Publisher payments are made once a month.

When do advertisers appear under 'Transactions to be paid in next payment'?

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Many TradeDoubler Advertisers have a prepayment policy. This means we have already secured commission from our advertisers, so if you generate commission in January you will be paid mid February for those transactions.

Some of our advertisers are not yet set up on prepayment. This means if you generate commission in January you will be paid in March for those transactions. This is our standard two-month lag, which allows us to invoice and collect payments from the Advertisers. We have to allow time for Advertisers to review sales and leads in the case of returns, invalid credit cards etc.

How do I check if an advertiser is on prepayment?

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Please login to your TradeDoubler account and search for the advertiser. Then navigate to their Apply page. On this page you will see Payment information: Pre payment program: Yes or No, depending on the advertiser.

Why have I not been paid?

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Please make sure you entered correct bank details. Please login to your TradeDoubler account and check your bank details under SETTINGS >> Payment Information.

If you have a UK bank then we require:
  • Bank Name. Please enter your full banks name i.e Barclays bank.
  • A UK Account Number. This must be 8 digits. If you bank with Lloyds and your account has 7 digits please insert a zero at the start of the field.
  • Bank Sort Code. This must be 6 digits. Please do not use extra tags i.e. (/ | . - , &)

If you do not have a UK bank then we will need to activate your account for international payment. Once your account has been activated you need to enter the following details:
  • Bank Name. Please enter your full banks name i.e Citibank.
  • An Account Number. Please confirm your account number with your bank.
  • SWIFT Code. Please enter your UK banks Swift code. This is always between 8 digits and 11 digits long. E.g. ESSEGB2L

My bank details are correct but I still have not been paid, why is this?

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TradeDoubler will be able to pay you commission once you have accrued £30.00 of cleared funds. To check if you have cleared £30.00 please login and navigate to REPORTS >> Account Balance Breakdown Report and check how much commission is under the 'Transactions to be paid in next payment' section.

My bank details are correct and I have accrued over £30 but I still have not been paid?

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Please check your Account Balance Breakdown Report and check the message under ‘reason of rejected payment’.

CLEARINGNUMBER=null
This means you have not entered your bank details. Please enter your details

Rejected manually
Please contact us via the ‘support contact form’ and clearly explain that you have received this error message.

Insufficient bank information
Please check your bank details and confirm these with your bank.

I did not get paid because my bank details were incorrect, I have now corrected them, please pay my commission.

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TradeDoubler can only pay you on the specified payment date. We do not make any other monthly payments. It is up to you to provide TradeDoubler with your correct bank details and enter these details under SETTINGS >> Payment Information.

My TradeDoubler account shows I have been paid but I have not received this in my bank account?

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Payments usually take between 3-5 days to clear in your Bank Account. Payments are usually made on a Monday, so the funds should be with you by Friday. If a week has gone by and you have not received the funds, but your TradeDoubler account still shows the payment please contact your bank and ask them to chase this as they are holding the funds and need your approval.

Can you transfer commission between two publisher accounts?

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No, not even if you have generated over £30. We can never merge accounts or transfer commission between accounts. If you have two or more account please contact TradeDoubler with all your usernames for advice.

Do I have to pay tax on my commission?

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If you are self-employed this means that you have to pay National Insurance and taxes yourself. If you are representing a company you have to pay taxes and handle the VAT as dictated by the Tax Office. Enter your VAT number, if you have one, under SETTINGS >> Payment Information.

Can I claim backdated VAT?

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Yes, we can backdate VAT payments for you. Please contact your TradeDoubler support team when you log into your account. Please note there is a £30 admin fee when we backdate VAT.

Why are my stats not updating?

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On some occasions you may notice that your stats have not updated. We assure that whilst your stats have not updated, sales, leads and clicks will always track. You will not lose commission during this period. Reporting delays may occur on the following occasions:

End / Start of each month (invoicing) During this period you can expect delays running in to several hours. The reason for the delay is due to the database locking and allowing TradeDoubler to create an "instance" of our clients invoice. During this time transactions from our tracking servers can not be committed to the database.

Middle of each month (payment) During this period you can expect delays running in to several hours. The reason for the delay is the processing power required by the database to create publisher payments, again, during his period we can not commit transactions to the database.

Unscheduled delays During the periods when TradeDoubler have unplanned delays (perhaps due to server reboots), this will be announced on the publisher site where the delays are expected to be more than 1-2 hours.

Normal service During periods of normal service sales and lead transactions can take up to 40 minutes as long as the advertiser reports transactions back to TradeDoubler in real time.

What are "Transactions in pending status?"

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There are many occasions when the Advertiser needs to approve the sale or lead. Sales and leads may remain pending until the Advertiser approves the sale. Not all pending sales result in commissions because Advertisers have to approve actions as valid. Some actions are denied for reasons such as fraudulent credit card details and inaccurate customer information.

What are "Transactions in status under consideration?"

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The advertiser has not accepted your application as yet. This means you cannot get paid until the advertiser accepts your application. If the advertiser denies your application the commission will not be paid out.

What are "In payment period but unpaid by Merchant?"

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TradeDoubler can only pay its affiliates once the advertiser has paid their invoice. Once we have received the invoice we can then pay our affiliates. We cannot pay our affiliates any funds that are under this section until the advertiser's invoice is paid.

What are "Prepaid Transactions?"

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These are all the transactions that have been prepaid by the advertiser.

What are "Transactions not yet invoiced to Advertiser?"

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These transactions have not yet been invoiced to the Advertisers. Once they have been invoiced you can then expect payment.

What are "Transactions to be paid in next payment?"

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Answer goes here...

Why has Account Balance my suddenly dropped significantly?

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There are 4 reasons why your account may have dropped significantly:
  1. Have you been paid? Please check your payment report. Affiliate payments are made on a monthly basis. Please wait 3-5 days for the payment to clear in your account. If your bank details are invalid or empty, the payment will return in your account within a few days and will be paid out next month.
  2. Have sales been removed? Please run the Event Breakdown report. Make sure you tick removed sales and change the dates to at least 3 months back. Please see below why sales can be removed.
  3. If the advertiser has denied your affiliation, any sales made will be returned to the advertiser and the affiliate will not be paid. Advertisers have the right to deny affiliates if they believe affiliates have acted fraudulently or have broken any policies.
  4. Are you a cross border affiliate? At the start of each month we change the currency in your account. Depending on the currency fluctuation your account balance may increase or decrease.

Why have my sales or leads been removed?

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Please run the Event Breakdown report. Make sure you tick removed sales and change the dates to at least 3 months back.

The most common reasons why a sale can be removed by the advertiser are:
  1. The credit card used to make the purchase was fraudulent.
  2. The credit card used was rejected by the bank.
  3. The order placed was subsequently cancelled.
  4. The goods were returned under warranty.
Gambling clients can remove sales if:
  1. The punter has deposited funds but not gambled. Should the punter gamble at a later date the sale will be awarded.
  2. The punter has deposited funds and instantly withdrawn the funds including the match up bonus.
  3. The punter has not fulfilled all the criteria; some gambling clients require punters to place several bets before the commission is reported back to TradeDoubler.
Removed Leads.
  1. Leads can be removed if the user supplied false contact details.
  2. Leads will be removed if the user had already registered.
Other reasons.
You have generated commission while under consideration for a program and then been subsequently denied.

What do these error messages mean on the Account Balance Breakdown page?

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CLEARINGNUMBER=null >> This means you have not entered your bank details. Please enter your details.

Rejected manually >> Please contact us via the 'support contact form' and clearly explain that you have received this error message.

Insufficient bank information >> Please check your bank details and confirm these with your bank.