Help Centre: FAQ

Our FAQ section is full of useful information. We have included many questions with full explanations and examples. You may also find our getting started guide helpful.

NEW!
Ever wondered how to use the TradeDoubler interface or what all the reports actually do and thought I would be great if some could just show you how it’s done? Well now you can with TradeDoubler Movies.
Please see our amazing new interactive video tutorials.

HELP CENTRE >> FAQ

Top 5

My application to a program was denied can I re-apply?
How do I get paid?
How do I get graphical elements (banners and links) for a program?
I have many traffic errors, how can I fix this?
Getting Started Guide

Joining TradeDoubler

How do I join TradeDoubler?
I am having problems signing up.
Do I need to live in the UK to join?
Do I need a website to join TradeDoubler?
How much does it cost?

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Login & Password

I am not able to login.
I did not receive a welcome email.
I have forgotten my password.
I have forgotten my registered e-mail address.
How do I accept cookies?

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Applications

How do I search for a program?
How do I apply to a program?
How do I get banners & links?
My site is still “under consideration”
How long does it take to get started?

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Linking

How do I create text / image links?
How do I deep link?
Can I place links on another site?
How do I get a basic tracking link?
Why do I have a lot of clicks and UV’s but no sales?
How do I add text / banner code using my web authoring software?

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Tracking

How does TradeDoubler track clicks, leads and sales?
Does your tracking allow me to reward my users?
A sale/lead has not tracked, I cannot see any commission.
I have many traffic errors.
Why have my stats not updated?
How can I turn off cookie blocking on my computer?

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Reports

How do I view my website reports?
How do I view my commissions?
Why can’t I see anything being recorded within my reports?
Why has my sale not shown up in my reports?
What is the “program overview” report?

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Payment

How do I get paid?
When do I get paid?
I do not live in the UK, can I still get paid?
Why have I not been paid?
Can you transfer commission between two publisher accounts?

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Video TUTORIALS

Account Balance Breakdown Report
Ad Report
Advanced Search
Applying to programs
Apply Page
EPI Report
Event Breakdown Report

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NEW - VIDEO TUTORIALS

Ever wondered how to use the TradeDoubler interface or what all the reports actually do and thought I would be great if some could just show you how it’s done? Well now you can with TradeDoubler Movies.

Click here to view our new video tutorials